Effective Date: October 3, 2025
Last Modified: October 3, 2025

At AristocratCare, we strive to ensure your complete satisfaction with our products and services.
This Return & Refund Policy explains the conditions under which you may return products and request refunds.
By making a purchase with us, you agree to the terms below.

1. Eligibility for Returns

Products may be eligible for return if:

  • They are defective, damaged, or incorrect.

  • They have not been used, opened, or tampered with (except for verification of product quality).

  • You submit a return request within 7 days from the date of delivery.

Note: Due to the nature of medicines and health products, returns are generally not accepted for opened or used items, unless there is a manufacturing defect.

2. Return Process

To request a return:

  • Contact us at [email protected] within 7 days of delivery.

  • Provide your order number, product details, and reason for return.

  • Our support team will review your request and provide instructions for returning the item.

Important:
All returns must be shipped in the original packaging, including any accessories, manuals, and receipts.
Customers are responsible for shipping costs unless the product was damaged or defective.

3. Refunds

  • Approved refunds will be processed within 7–10 business days of receiving the returned product.

  • Refunds will be issued using the same payment method used for the original purchase.

  • Shipping and handling charges are non-refundable, except in cases of defective or incorrect items.

  • If a refund is not approved, you will be notified with the reason.

4. Exchanges

Exchanges are possible for defective or damaged products of the same type and value.
Contact our support team to initiate an exchange.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or partially used medicines and health products.

  • Products damaged due to misuse, negligence, or improper storage.

  • Items purchased on sale or clearance (unless defective).

⚖️ 6. Legal Compliance

AristocratCare operates under Bangladeshi e-commerce regulations and the Consumer Rights Protection Act, 2009.
All return and refund requests are handled in compliance with local laws to ensure fairness and consumer protection.